Shipping policy
Delivery Policy
Arkansas — free white glove delivery on orders over $2,500. Two of our team bring your piece into your home, place it where you want it, assemble it, help move out the furniture it's replacing, and remove the packaging. Orders under $2,500 are $250.
Oklahoma, Texas, Tennessee & Missouri
- Standard Delivery — $550. One of our team delivers, assembles, and sets your piece up in your room, and takes the packaging. The customer must provide one able-bodied helper to move the piece from the truck into the home.
- White Glove Delivery — $900. A two-person team delivers, places, and assembles your piece, helps move out the furniture it replaces, and takes the packaging.
Moving out existing furniture means relocating it to the curb or another location in your home. We do not haul furniture away.
Before we deliver
We call you to schedule once your piece is finished. On that call we confirm three things: that your piece will fit, who will be home, and — for Standard Delivery — who your helper will be.
If we can't confirm your helper, we don't schedule the delivery. A solid hardwood table is more than one person can carry safely, and a trip that can't be completed costs you a day off work and costs us a day in the shop. We'd rather find out on the phone than in your driveway.
Making sure it fits
Measure the path your piece has to travel before we build it: the front door, any hallway it turns through, stairwells, and the doorway into the room where it's going. We'll give you the exact finished dimensions of your piece — ask us early and we'll walk it with you.
Tables over eight feet, tight turns, second-floor rooms, and older homes with narrow doorways are worth a phone call before you order. Call 501-313-1164 and we'll tell you honestly whether it will go in.
Confirming access is the customer's responsibility. If a piece can't be brought in on delivery day because of an obstacle we weren't told about, it goes back on the truck.
If we can't complete a delivery
We may not be able to complete a delivery if:
- No one 18 or older is there to accept it
- Standard Delivery was chosen and no helper is available
- The piece won't fit the access route as described
- The delivery is refused or rescheduled with less than 48 hours' notice
In any of those cases the piece comes back to the shop and we reschedule. A second trip is $250 in Arkansas, $550 outside it. We'll always try to solve it on the spot first — that's a phone call, not a policy.
If a piece can't be delivered at all, we'll hold it at the shop free of charge for 30 days while you arrange your own pickup or mover. After 30 days, call us and we'll work something out. A refused or undeliverable piece is not a cancellation — see our Refund & Cancellation Policy.
Outside those five states
Call 501-313-1164 or email info@craftsmandecor.com and we'll quote delivery along with your piece before you place an order.
Scheduling
We contact you to arrange a delivery day once your piece is finished. Someone 18 or older must be present to accept delivery.
Lead times
Every piece is handcrafted to order. Our typical lead time is 8–12 weeks from the time of purchase. Lead times are estimates, not guarantees — we often finish ahead of schedule, but weather, material availability, and the shop queue can affect timing. We'll keep you updated throughout the build.
When we arrive
We'll walk through the piece with you before we leave. If anything isn't right, tell us then — we'd rather load it back up and fix it than leave it with you. If you notice a surface or cosmetic issue after we've gone, call or email within 72 hours and we'll make it right.
Full details, including warranty terms, are on our Lead Times, Delivery & Warranty page.