Lead Times, Delivery & Warranty

⌛ Lead Times

Every piece is handcrafted to order. Our typical lead time is 8–12 weeks from the time of purchase.

Lead times are estimates, not guarantees.
We often finish ahead of schedule, but weather, material availability, and the shop queue can affect timing.
We'll keep you updated with photos and regular communication throughout the build.

🚚 How We Deliver

Arkansas — free, and we set it up. Two of us bring your piece into your home, put it exactly where you want it, assemble it, help move out the furniture it's replacing, and leave with the packaging. Free on orders over $2,500; $250 below that.

Oklahoma, Texas, Tennessee & Missouri. Two options at checkout, depending on how much help you want on delivery day.

Standard Delivery — $550. One of our team drives your piece out, assembles it, sets it up in your room, and takes the packaging. You'll need one able-bodied helper on hand to get it from the truck into the house — a solid hardwood table is more than one person can carry alone.
White Glove Delivery — $900. Two of our team make the trip. We carry it in, place it, assemble it, help move out the furniture it's replacing, and take the packaging. You don't lift anything.

Moving out your old furniture means to the curb or another spot in your home — we don't haul it away.

If your table is over eight feet, if there are stairs, or if a doorway is tight, choose White Glove. Not sure? Call 501-313-1164 and we'll tell you straight.

Anywhere else in the country. We can usually make it work. Call or text 501-313-1164 or email info@craftsmandecor.com and we'll quote delivery along with your table, before you commit to anything.

📏 Before Delivery Day

When we call to schedule, we confirm three things: that your piece will fit, who will be home, and — on Standard Delivery — who your helper will be. If we can't confirm your helper, we don't schedule the delivery. A solid hardwood table is more than one person can carry safely, and we'd rather sort it out on the phone than in your driveway.

Measure the path your piece has to travel before we build it: the front door, any hallway it turns through, stairwells, and the doorway into the room it's going in. Ask us for the exact finished dimensions any time — the earlier the better.

If we can't complete a delivery because of access we weren't told about, the piece comes back to the shop and a second trip is $250 in Arkansas, $550 outside it.

If a piece can't be delivered at all, we'll hold it at the shop free of charge for 30 days while you arrange your own pickup or mover.

👀 When It Arrives

If we deliver it. We'll walk through the piece with you before we leave. If something isn't right, tell us then — we'd rather fix it on the spot than after we've driven home.

If you notice a surface or cosmetic issue after we've gone, call 501-313-1164 or email info@craftsmandecor.com within 72 hours and we'll make it right. Structural and material defects are covered by the warranty below, with no short deadline.

If it ships from farther out. If your piece arrives damaged, we make it right. Note any damage on the delivery receipt before you sign — even a scuff — photograph the packaging before you unwrap it, and send us the photos within 48 hours. We handle the claim and repair or rebuild your piece. You never deal with the carrier.

🔒 Warranty

5-Year Craftsmanship Warranty. We cover structural integrity — joinery, construction, and failure of the piece due to workmanship — for five years from delivery, to the original owner.

1-Year Finish & Materials Warranty. We cover defects in the finish and in the wood itself — such as finish failure not caused by use, or an unstable board — for one year from delivery.

What isn't covered. Solid hardwood moves with the seasons. Minor cosmetic checking, hairline cracks, and small seasonal gaps in solid wood are normal and are not defects. We also don't cover normal wear and tear, scratches, dents, water rings, heat damage, damage from misuse or improper moving, damage from extreme humidity or temperature, unauthorized repairs or alterations, or furniture that hasn't been cared for according to our care instructions.

Please keep your receipt — we'll ask for it on a claim. And if you ever need help maintaining or repairing your piece, warranty or not, call us. We'd rather keep your table in the family than see it replaced.

💵 Down Payments

Because each piece is custom-made for you, your down payment covers materials and secures your place in our build queue. You can cancel for a full refund within 48 hours of ordering. After 48 hours your material has been ordered and the deposit is non-refundable. Full details are in our Refund & Cancellation Policy.

Questions?

Call or text 501-313-1164, or email info@craftsmandecor.com.